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AnaTechINC - Returns - Return Policy & Restocking Fee

Frequently Asked Questions - Return Policy & Restocking Fee

Return Policy & Restocking Fee

Return

Goods returned without prior authorization will not be accepted. Please have the following information ready from your records and your customer, in order to obtain your Return Authorization Number (RA #).

  • Item # and description
  • Reason for return with your assessment of product
  • Proof of purchase from customer
  • Picture along with copies of above, may be required for some items to avoid unnecessary shipment.
  • Certain items may have manufacture date or lot # which will be required at time of return request.

Goods returned for warranty must be in a clean and hygienic condition.
We will not accept back the following items under any circumstances, other than warranty or our error:

  • Items assessed to be used, worn or dirty
  • Custom products
  • Discontinued products
  • Non-stocking styles, sizes or colours and any special order products
  • Items purchased over 6 months prior

All returns must be shipped prepaid to Anatech and must have RA # indicated on the outside of the package.  Include all above required documents/information with return.

Upon examination of all returned goods, Anatech will repair, replace or credit any items that fall under our warranty policy at our discretion. Our return to you will be prepaid via our courier. If you should prefer another courier, the items will be shipped freight collect.

For reasons other than warranty or error. All items are applicable to a 10% restocking fee. Items must be in resaleable condition in original packaging.